Every now and then you’ll need some help. So, we’ve made this page to assist you with the most common support info 🙂
NEED MORE HELP? Please submit a help ticket
Purchased downloads should stream upon opening them when using smartphones, iPhones, Androids, or tablets. You can also click “Stream” under Buyer Dashboard > Downloads/Streaming. If you ever wanted to download the file onto one of these devices, the best practice is to download on a laptop or desktop computer, and then send the files to your smart device. Otherwise, if you try to download direct to your smart device, expect some problems, your mileage will vary depending on the device. Most of our movies are of such high quality and of such large file size, they will use up your available downloads quickly because it auto connects to retry each time.
This is usually one of two things…
First, and the most common, is your download was interrupted and incomplete. Try redownloading the file again. If you’ve bought multiple videos, download them one at a time, instead of all at once. Some movies are small, some movies can be a few gigabytes in size!
Second, your movie player is probably out of date or just junk. 🙂 Videos require CODEC’s to work properly, and most movie players included with Windows or MacOS don’t automatically use the latest version. If you’re using QuickTime or Windows Media Player you most likely WILL have problems at some point when viewing downloaded clips from any clip store online. We strongly recommend upgrading to one of these FREE video players, they are the best around and continually updated:
If the video is too large and you have an older computer and need to lower the video quality to play it, you can downconvert it with Handbrake, also freeware (windows).
ScatShop is unique in that one you purchase a clip, most of the time, it remains available to download in the future. All other clip stores, require you to download immediately and then offer no access later. If a clip you purchased no longer appears in your account, the seller may have removed it from their store and/or closed their store. Downloads are guaranteed for 48 hours after you purchase the clip. Once that time passes, having downloaded it and safe storage of your purchase is up to you. No refunds are applied, as per our existing refund policies.
On the menu bar you’ll see Buyers Dashboard. In there, you can see a list of all your orders, as well as a link to download anything you’ve bought.
You Must be a BASIC MEMBER to send them a private message, On each item you’ll see a link to send a private message to the seller. You’ll receive an email every time there’s a new private message sent to you. You can ask them for custom videos, custom requests, or anything else you like!
Basic Membership: 1 Time $10.00 USD Lifetime membership gets access to direct message models purchase custom videos and request.
Gold 1 Month: Reoccurring $25.00 USD Billed monthly until customer termination by support ticket .
Gold 3 Month: Reoccurring $64.99 USD Every 90 days until customer termination
ScatShop © 2023. ScatShop.com. All Rights Reserved. You must be 18 years or older to use this site. All models are at least 18 years of age.